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Frequently Asked Questions
Products from the Claude Bell Institut Claude
- Safety tests for ensuring complete safety towards health,
- Clinical tests for measuring their real effectiveness over a range of topics,
- Consumer tests for assessing the relationship between the consumer and the product.
All these tests are conducted by independent laboratories, specially equipped to carry out these technically complex operations. Wherever possible, we clearly note the results of these tests under product description in order to let you know as precisely as possible results that can be expected from the product.
Once you have finished shopping, click on [CHECKOUT] from your cart. If you already have an account with us, please login so that you do not have to re-enter all your data for delivery. If you are a new customer, simply enter the requested information and choose yourself a password. Select your preferred delivery and payment methods and then save your order by clicking on [PLACE ORDER NOW]. If you choose to pay by credit card or via PayPal, you will be automatically redirected to the online payment website. In any case, a confirmation page is displayed informing you of the validation (or failure) of your order.
If your order had been paid but has not been shipped yet, we will refund your entire purchase.
If your order had already been shipped, be sure to refuse delivery to avoid paying for the return postage. Upon receipt of your returned items, we will refund the amount of your order, after deducting the shipping costs.
In the case of refunding for an order that has been paid by bank transfer, if you provide us with a PayPal account to be credited, process will be much faster.
Once your payment is complete, you will be redirected to our website and then switching back to normal, a message will be displayed advising the same.
If for any reason, you cannot use the link sent to you in your notification email, you can also access this tracker from your account on our website.